Customer Service Coordinator

Reporting to the Customer Service Manager, as the Customer Service Coordinator, you'll provide vital administrative support to PEER's Registered Training Organisation (RTO), helping ensure smooth day-to-day operations. You'll coordinate learner administration, scheduling and progress while supporting compliance requirements and delivering exceptional customer service to learners and stakeholders. Working full-time Monday to Friday, onsite from our Albert Park office, you will be a main point of contact for learners, employers and stakeholders.

Customer Service Coordinator $70,000 - $73,000P/A plus Super and PEER perks!

About us:
For nearly 40 years, PEER has been helping South Australians build strong, successful trade careers across construction, defence, mining, and renewable energy. We are a non-profit, industry-based Group Training Organisation (GTO) and an award-winning Registered Training Organisation (RTO), delivering nationally accredited training, apprenticeships, and traineeships across the construction, defence, mining, and renewable energy sectors.

Key Responsibilities

·         Provide high-quality customer service and act as a professional representative of PEER to learners, employers and stakeholders.

·         Coordinate learner administration, including enrolments, inductions, documentation, scheduling and progress tracking.

·         Maintain accurate records and support compliance with RTO regulatory, funding and quality requirements.

·         Build and maintain positive relationships with employers, learners and internal teams to support successful training outcomes.

·         Provide administrative support to training staff, including reporting, data management and learner progression updates.

About You
You’re an organised, customer-focused professional with strong attention to detail and the ability to manage competing priorities in a fast-paced environment. You’ll bring excellent communication skills, a proactive approach to problem-solving, and the ability to build positive relationships with learners, employers and internal teams.

You have demonstrated experience using Microsoft Office applications and ideally exposure to learning management systems or administration within the training and education sector. With a positive, flexible and team-focused attitude, you’ll be confident working independently while contributing to a collaborative team environment.

Compliance Requirements

·          National Police check (or willingness to obtain)

·         Working with children check (or willingness to obtain)

PEER Perks

• Full-time position
• Competitive salary 
• Free access to an onsite gym
• On-site canteen
• Paid volunteer day per year
• Paid community service leave EG: military leave
• Free staff uniform (optional) and laundry allowance
• Monthly RDO Program
• Company Gifted Leave - Christmas shutdown period 

PEER values inclusion and is committed to building a diverse working environment. We welcome applications from Veterans, Aboriginal and Torres Strait Islander peoples, women, culturally and linguistically diverse candidates, people living with a disability, members of the LGBTIQA+ community, and individuals who may not tick all the criteria being sought but are passionate about shaping the future workforce of South Australia.

At PEER, we live our values: Be Respectful, Be Brave, Be Connected and Be Committed.

Applications close 28th August 2026

For a confidential discussion, please contact Melanie Ryan on 0436 522 006 or vial email: 

[email protected]